Shipping & Returns

 

SHIPPING & RETURNS

All items will ship via USPS. Orders will have a flat shipping rate of $6.95 for all purchases under $75. Online orders over $75 dollars will enjoy FREE SHIPPING! Items in stock will be processed within 3-5 business days, with an additional 3-5 business days for shipping.

Do you need faster shipping? Please call us at 801-298-0401 and we will be happy to accommodate you if possible (additional charges will apply). If we do not have your item in stock, we will let you know within 48 hours via email.

RETURNS

If you have an item to return, please email twirlco@gmail.com for a shipping label. This shipping label can be attached to your package and dropped off at your nearest USPS location. You can also return packages to either of our store locations in Bountiful or Highland, Utah.
 
After receiving your return, we will inspect the item(s) for any sign of wear or use, and issue any refunds to the original form of payment. All returns are processed within 3-7 business days of receiving them. Any shipping charges on your original order are non-refundable. All returns using the prepaid label will be assessed a $7.99 handling fee, which will be deducted from the return. You will receive an email confirmation after your return has been processed.
 
Products that have been unwashed, unworn, and are returned within 21 days are eligible for return.
 
All items with a discount of 25% or greater are final sale
All items in the category 'sale' are final sale

Our in-store return policy does vary from our online return policy, with in-store purchases being solely returned for in-store credit. 

EXCHANGES

If you would like to exchange an item, the best way to do this is to return the original item, and place a new order for the correct item. Returned items will still be assigned the $7.99 shipping label fee if a pre-paid label is used.

GUIDELINES

  1. No returns or exchanges are accepted 21 days after receipt.
  2. Tags must be attached to clothing item.
  3. Washed or worn items, including those with stains or wear, are not eligible for a refund or an exchange.
  4. “Sale” items are final sale and cannot be returned or exchanged.
  5. Shipping is free for orders of $75 or more.  

** Due to the nature of us being a small family boutique, we can only ship out three long formals per order to insure that there is still a selection in-store and online for all of our customers. Any additional formals will be refunded from the order. We appreciate your understanding and love!

Twirl Dress Boutique - Where to Ship Returns


470 South Main Street, Suite “A”
Bountiful, UT  84010

Please allow 7-10 business days for your return to be processed.